FAQ
Welcome to our FAQ page! Whether you're embarking on a full home renovation or simply updating a room, we understand that you have questions about our products and services. From choosing the perfect flooring to the final touches of a kitchen remodel, our aim is to provide you with all the information you need to make informed decisions. Below, you'll find answers to some of the most frequently asked questions about our flooring options, cabinetry, modular closets, backsplashes, countertops, and the unique services we offer, such as shop-from-home experiences and free design consultations. If you can't find the answer you're looking for, don't hesitate to contact us directly. Our team is always here to help guide you through your home improvement journey.
Cost of flooring projects
How do you determine the cost of a new flooring project?
The cost of a flooring project is determined by several factors including the type of flooring chosen, the area's square footage, preparation work required, and the complexity of the installation. We offer free estimates to help you understand the potential costs.
What is the average cost per square foot for installing new flooring?
Costs vary widely depending on the flooring material. For example, carpet might start at a lower cost per square foot than hardwood or tile. We can provide specific pricing based on your choice of materials.
Are there any hidden costs I should be aware of?
We strive for transparency in all our quotes. However, unforeseen issues like subfloor damage or the need for additional preparation work may affect the final cost. We'll discuss potential scenarios with you upfront.
Can I save money by removing my old flooring myself?
Yes, DIY removal of old flooring can reduce your overall project cost. However, it's important to follow proper removal techniques to avoid damaging the subfloor and surrounding trim and drywall.
Does the cost of the project include removal of old flooring and disposal?
Our project quotes typically include the removal and disposal of old flooring, but we can adjust the quote if you prefer to handle this aspect yourself.
How can I get the best value for my flooring project without compromising quality?
Consider a range of materials and ask about any current stocking promotions or discounts. We can also suggest cost-effective alternatives that provide the look and durability you desire.
Is it more cost-effective to carpet or install hardwood in my home?
Carpeting is generally less expensive upfront, but hardwood floors can add value and have a longer lifespan, potentially saving money over time. Let's discuss your long-term goals to find the best solution.
Will updating my flooring increase my home's value?
Yes, upgrading your flooring can significantly increase your home's value, especially if you choose durable, high-quality materials like hardwood and tile.
Do you offer any low-cost flooring options for those on a tight budget?
We have a variety of flooring options to suit every budget, including cost-effective laminate and vinyl options that mimic the look of more expensive materials.
How does the square footage of my project affect the total cost?
The total cost is directly related to the project's square footage because larger areas require more materials and labor. We provide detailed estimates based on your exact measurements. Large Projects above 2,500 square feet may qualify for an additional discount from the manufacturer.
Visit our showroom
When should I visit the showroom?
We want to meet you!! Visit our showroom ASAP when you’re ready to explore flooring options, cabinetry, countertops, and more in person. It's perfect for getting a feel for textures, colors, and materials firsthand.
Showroom Hours?
Our Showroom hours are currently Monday-Friday from 10am-4pm and Saturday by appointment. If we are closed when you need to visit us please call ahead and we can try to accommodate a appointment after hours.
Do I need to schedule an appointment to visit the showroom?
While walk-ins are always welcome and how 95% percent of clients start their journey. Some benefits of scheduling an appointment can ensure you have a dedicated team member to guide you through our selections and answer any specific questions you may have but is not necessary at all!
What should I bring with me to the showroom?
For the most productive visit, consider bringing photos of your space, measurements of the areas you're planning to renovate, any color swatches you're matching, and a list of questions or ideas along with any existing home materials like fabrics, paint swatches, or existing flooring can be incredibly helpful in selecting complementary new products.
Can I take samples home with me from the showroom?
Yes, we encourage you to take samples home. Seeing how the materials look in your space and under your lighting can help in making the right decision.
Is there a charge for consultations at the showroom?
Our design consultations at the showroom are free. We're here to help you find the best solutions for your space without any added pressure.
How long should I plan for my showroom visit?
A typical visit can take anywhere from 30 minutes to an hour plus, depending on how many questions you have and how many product types you're interested in exploring.
Can I bring my children or pets to the showroom?
Children, Pets and even husbands are always welcomed, but please supervise them at all times for their safety.
What if I need to cancel or reschedule my showroom appointment?
If you need to cancel or reschedule, please give us a call when possible. We'll be happy to accommodate your needs and find a new time that works for you.
Will I be able to discuss budget and financing options during my visit?
Absolutely. We can go over products in various price ranges and discuss financing options that may be available to you.
Should I bring anything to take notes with during my showroom visit?
Yes, bringing something to take notes with is a great idea. You'll likely encounter a lot of information, and it can be helpful to jot down notes or ideas as we discuss your project.
How up-to-date is the showroom with the latest trends and products?
Our showroom is regularly updated with the latest trends, products, and innovations in the flooring and home renovation industry. You'll find a wide range of current options to choose from. Our owner and operators are always doing continued education and going to the latest trade shows to be on the lookout for the newest in technology, products and trends to ensure we have everything you need to make the most informed decision.
Can I bring in samples of my existing home materials to match with showroom products?
Definitely! Bringing in existing home materials like fabrics, paint swatches, or tiles can be incredibly helpful in selecting complementary new products.
What health and safety measures are in place at the showroom?
Your health and safety are our top priorities. We follow current guidelines for cleanliness to ensure a safe environment for all our visitors.
Are there experts available to help me understand the technical aspects of products?
Yes, our team includes experts on all our products who can explain technical specifications, durability, maintenance, and more.
Is parking available at the showroom?
Yes, we offer ample parking for our customers directly outside our showroom for your convenience.
General questions about flooring
What types of flooring do you offer?
We offer a variety of flooring options including hardwood, laminate, vinyl, tile, and carpet.
How do I choose the right type of flooring for my home?
Consider factors like foot traffic, exposure to moisture, and your aesthetic preferences. We provide free consultations to go over your households needs and can help you decide.
What are the benefits of hardwood flooring?
Hardwood floors are durable, easy to clean, repairable and can add real value to your home. Not only are hardwoods floors one of the most environmentally friendly flooring choices you can make they also add a timeless luxury look that never goes out of style.
Is vinyl flooring waterproof?
Yes, vinyl flooring is known for being water-resistant and waterproof, making it suitable for areas prone to moisture like bathrooms.
Can laminate flooring be installed over existing tiles?
Yes, laminate flooring can be installed over tiles, provided the existing floor is level and in good condition. There is much to consider when going over an existing flooring and we would be happy to go over all the pros and cons with a free consultation.
Installation questions
Do you provide installation services?
Yes, we offer professional installation services for all types of flooring we sell along with a 1 year WORRY FREE WARRANTY!
How long does it take to install new flooring?
Installation time varies depending on the type of flooring and the size of the area. We aim to complete most projects within a few days.
Do I need to leave my home during installation?
It's not necessary depending on the type of new floor you are receiving, but we recommend discussing this with your installer for safety and convenience. During the installation process it is important for the safety of Children and Pets to be clear of the area until the project has been completed.
How should I prepare my home for flooring installation?
We have an awesome "What to Expect when Expecting new floors" brochure that goes over this in much greater detail. Here is the basics, Clear the area of any sentimental items that cant be replaced and small personal items. Empty out China cabinets of glass and breakables. Ensure that the floor is clean and a clear path for the technicians to access any areas that will be receiving new flooring.
Can you install flooring over an uneven subfloor?
An uneven subfloor does not need to be leveled before installation; however Subfloors do need to be FLAT to ensure the best results and longevity of your flooring. – different floors has different tolerances that we will check once the old flooring is removed and before installing your new floors.
Maintenance and care
How do I clean and maintain my hardwood floors?
Sweep regularly, clean spills as they happen, and use manufacturer-recommended cleaning products that we sell at our store. A properly maintained hardwood should last a lifetime!
Can laminate floors be refinished?
Laminate floors cannot be refinished like hardwood, but they can be replaced in sections if damaged.
What's the best way to clean tile floors?
Use a mild detergent and water for regular cleaning. Avoid abrasive cleaners to protect the finish of natural stone. Steam cleaning is a fantastic method to maintain the beauty of your tile and stone. A properly maintained tile should last a lifetime!
How often should carpet be replaced?
Carpet longevity depends on its quality and how well it's maintained, but on average, every 10-15 years.
Is it safe to use steam mops on vinyl flooring?
Check with the flooring manufacturer first as steam mops can damage some types of vinyl flooring.
Pricing and policies
How is flooring priced?
Flooring is typically priced by the square foot and sold by the Carton. Additional costs may include installation, underlayment’s, freight and materials.
Do you offer financing options?
Yes, we provide financing options from short term to longer terms to help make your flooring project more manageable, subject to approved credit.
Is there a warranty on your flooring products?
Yes, our products come with a manufacturer's warranty along with a Worry-Free Labor warranty if our professionals install your project. Specific terms vary by product.
Can I return unused flooring materials?
Unopened Setting materials and underlayment’s CAN be returned if still in sellable condition. In most cases flooring is specially ordered as needed specifically for your home and the manufacturer will not accept leftovers unless there is a defect in the materials. We suggest keeping the flooring materials in good condition for future repairs and flooring patches.
Do you offer any discounts or promotions?
We offer transparent pricing all year round! Our promotions are based on our lenders who offer different terms and promotions throughout the year. Check our website or sign up for our newsletter for the latest offers.
Environmental and health
Are your flooring products eco-friendly?
We offer a range of eco-friendly flooring options made from sustainable materials.
Is new flooring safe for my family and pets?
Our flooring products meet strict safety CARB2 standards for indoor air quality.
Can you help me choose allergy-friendly flooring?
Yes, we can recommend hypoallergenic options like hardwood or vinyl that are easier to keep dust-free.
How do I dispose of my old flooring responsibly?
We can advise on recycling or donating options for your old flooring.
Does your flooring contain VOCs?
We offer low-VOC and VOC-free flooring options to ensure a healthier indoor environment.
Product-specific questions
What is the difference between solid and engineered hardwood?
Solid hardwood is made from a single piece of wood, while engineered hardwood has a real wood veneer over layers of plywood.
Can vinyl flooring be used in commercial settings?
Yes, commercial-grade vinyl flooring is durable and suitable for high-traffic areas. We do recommend a Glue down Installation method for Commercial.
What are the advantages of porcelain over ceramic tile?
Porcelain is denser, less porous, and more durable, making it suitable for both indoor and outdoor use.
Why choose laminate flooring?
Laminate offers the look of hardwood or stone at a more affordable price and is easy to install and maintain.
What carpet fibers are available?
We offer carpets made from various fibers, including nylon, polyester, wool, and more, each with unique benefits.
After installation
What should I do immediately after new flooring installation?
Allow any adhesives to cure, avoid heavy traffic on the floor, and follow specific care instructions provided.
How soon can I place furniture on my new flooring?
Depending on the installation method used you may need to wait at least 12 hours before placing heavy furniture to avoid damaging the new floor. Interlocking floors can have furniture placed back in place immediately.
Will there be any odor after installation, and how can I minimize it?
Some materials may emit a mild odor initially. Ventilating the area can help minimize this.
How can I protect my floors from furniture scratches?
Use felt pads under furniture legs and avoid dragging heavy items across the floor, keeping pets nails trimmed and using rugs in high traffic areas are all great ways to minimize damage.
Is it normal for new flooring to have slight gaps or imperfections?
Minor variations can occur due to the natural properties of flooring materials, but major issues should be addressed promptly.
Troubleshooting
What should I do if my flooring gets damaged?
Contact us for advice on repairs or replacement options based on the extent of the damage.
Why is my hardwood floor warping, and can it be fixed?
Warping can be caused by moisture exposure. To repair we could do plank replacement in that area depending on the severity.
How do I fix scratches on laminate flooring?
Use a repair kit designed for laminate floors to fill in and color-match scratches.
Can water damage to vinyl flooring be repaired?
Some types of vinyl flooring can be replaced in sections if water damage occurs.
Why does my carpet look discolored in some areas?
Discoloration can result from spills, sun exposure, or wear. Cleaning or replacement might be necessary.
Advanced and technical
What is the Janka hardness rating, and why does it matter?
The Janka rating measures the hardness of wood, indicating its durability and resistance to wear and dents.
Can I install heated floors under any type of flooring?
Not all flooring types are suitable for use with heated floors. We can provide options that are compatible.
What is the best flooring for radiant heat systems?
Tile and stone conduct heat well, making them ideal for radiant heat systems. Certain types of engineered wood and laminate are also suitable.
How do I measure my room for flooring?
Measure the length and width of the room and multiply to get the square footage. Add 10% for waste and cuts and then remove any built-ins like cabinetry from your flooring calculations.
Can outdoor weather conditions affect my indoor flooring?
Extreme temperature and humidity changes can affect certain types of flooring, causing expansion or contraction.
Unique and custom requests
Do you offer custom flooring designs?
Yes, we can work with you to create custom designs for certain types of flooring.
Can you match the existing flooring if I'm not replacing the whole floor?
We'll do our best to match your existing flooring, considering factors like age and wear. In most cases we recommend installing the new floor in a different direction to hide small differences if possible.
What's the trend in flooring for this year?
Current trends lean towards natural and sustainable materials, with a focus on durability and style like hardwoods and natural stone.
Do you provide eco-friendly underlayment options?
Yes, we offer a variety of underlayment materials that are eco-friendly and enhance the performance of your flooring.
How can I make my flooring project more sustainable?
Choose eco-friendly materials, ensure proper installation to extend the life of your flooring, and consider recycling old flooring
Questions?
